Our Commitment to Your Privacy
We take your privacy seriously. This policy explains what information we collect, why we collect it, how we use it, and your rights. We follow UK data protection law, including the UK GDPR and Data Protection Act 2018.

Who We Are
Papa Home Care Ltd is the data controller for information you provide to us. Our registered office is Unit 8, Exchange Way, Chelmsford, Essex, CM1 1XB
Contact our Data Protection Lead:
Email: email us
Phone: 012 4520 3550

Information We Collect
When You Browse Our Website, we may collect:
- Your IP address and browser type
- Pages you visit and how long you spend on them
- How you found our website

We use this to improve our website and understand how people use it.

When You Contact Us
We collect information you provide such as:
- Your name and contact details
- Information about your enquiry
- Details about the person needing care

When You Become a Client
If you use our services, we collect:
- Personal details (name, address, date of birth, next of kin)
- Health and care needs information
- Financial information for billing
- Records of care provided
- Communication between us
This information is essential to provide safe, appropriate care.

How We Use Your Information

We use your information to :
- Provide care services
- Assess your care needs
- Create and deliver care plans
- Ensure caregiver safety and suitability
- Communicate with you and your family
- Bill for services provided

Meet legal obligations:
- Comply with CQC regulations
- Fulfil safeguarding duties
- Maintain required records
- Report to relevant authorities when necessary

Improve our services:
- Monitor and improve care quality
- Train our staff
- Handle complaints and feedback

Legal basis: We process your information because it's necessary for:
- Performing our contract with you
- Complying with legal obligations
- Protecting vital interests (in emergencies)
- Legitimate business interests (with safeguards for your rights)

Sharing Your Information

We only share your information when necessary:
- With caregivers: So they can provide appropriate care
- With healthcare professionals: When relevant to your care (with your consent where required)
- With regulatory bodies: CQC, local authorities, safeguarding teams when legally required
- With service providers: Companies that help us run our business (IT support, payroll), who are contractually bound to protect your data
- With family members: As agreed in your care plan and with your consent
- We never sell your information to third parties.

Keeping Your Information Safe
We protect your information through:
- Secure IT systems with password protection
- Encrypted data transmission
- Staff training on data protection
- Confidential paper records stored securely
- Access restricted to those who need it
- Regular security reviews

How Long We Keep Your Information
We keep care records for at least 7 years after our relationship ends, in line with legal and professional requirements. Some records may be kept longer if required by law.
We delete or anonymize information when we no longer need it.

Your Rights
You have the right to:
- Access your information - Request a copy of what we hold about you
- Correct information - Ask us to fix inaccurate or incomplete information
- Delete information - Ask us to delete your information in certain circumstances
- Restrict processing - Ask us to limit how we use your information
- Object to processing - Object to us using your information for certain purposes
- Data portability - Receive your information in a portable format
- Withdraw consent - Where we rely on consent, you can withdraw it
To exercise these rights, contact our Data Protection Lead. We'll respond within one month.

Cookies
Our website uses cookies (small files stored on your device) to:
- Remember your preferences
- Understand how you use our website
-Improve your experience
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Types of cookies we use:
- Essential cookies (necessary for website function)
- Analytics cookies (help us improve the website)
- We don't use advertising cookies.

Third-Party Services
We may use third-party services like Google Analytics to understand website usage. These services have their own privacy policies. We ensure they meet data protection standards.

Children's Privacy
Our website isn't directed at children under 18. If you're under 18 and considering care for a family member, please involve a parent or guardian in any contact with us.

Changes to This Policy
We may update this policy occasionally. We'll note the date at the top and notify you of significant changes. Check back periodically to stay informed.

Making a Complaint
If you're unhappy with how we've handled your information, contact our Data Protection Lead first. We'll try to resolve your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Contact Us
Questions about this privacy policy or how we use your information?

Data Protection Lead:
Email: Email us
Phone: 012-4520-3550
Post: Papa Home Care Ltd, Unit 8, Exchange Way, Chelmsford, Essex, CM1 1XB

Office Hours: Monday - Friday, 9:00 AM - 5:30 PM

We're committed to protecting your privacy and using your information responsibly. If anything in this policy is unclear, please don't hesitate to ask.